Amazon has built some great business. Kudo’s Amazon. Yet the response of reporters, investors, and wide eyed tech enthusiasts to…
Retail
Harvard prof Theodore Levitt once said, “People don’t want to buy a quarter-inch drill, they want a quarter-inch hole.” Clayton…
Product innovation is the lifeblood of consumer goods companies. And I’ve spent my career using communication to maximize business and brand…
For years Amazon’s guerrilla forces have been leading a small cadre of pureplay electronic retailers in a battle to overthrow…
A few years back I read a post on RetailWire that pondered whether retailers will need traditional research once mobile…
Lately I’ve seen writing that suggests retailers can’t win long term competitive advantage with products. To be fair, retail IS incredibly complicated and…
The following relies on thinking outlined in my posts on Amazon’s overall finances, their retail reality, and the latest Amazon Q3 results. I’m fortunate…
Amazon has published their Q3 results and the headline was either “Amazon Misses Q3 Profit” or “Amazon Sees Continued Growth and Profitability”. In…
A few years ago I wrote “At Walgreens: An Amazing Abuse of the Customer Satisfaction Survey” based on my experience as a…
An odd digital disease has run rampant among mass retailers for the last couple of decades – let’s call it “Amazon Panic”. (Professor…