The following relies on thinking outlined in my posts on Amazon’s overall finances, their retail reality, and the latest Amazon Q3 results. I’m fortunate…
Business and Strategy
Amazon has published their Q3 results and the headline was either “Amazon Misses Q3 Profit” or “Amazon Sees Continued Growth and Profitability”. In…
A few years ago I wrote “At Walgreens: An Amazing Abuse of the Customer Satisfaction Survey” based on my experience as a…
It’s been an eventful year in digital – with a string of writers and speakers pointing out where Regal Attire is missing among the Emperors.…
An odd digital disease has run rampant among mass retailers for the last couple of decades – let’s call it “Amazon Panic”. (Professor…
It’s important to be careful with language around advertising. Far too often what sounds like highly precise language includes incredible leaps…
When I attended the National Hardware Show in Las Vegas recently I was hoping to find a good display of…
In 2012 I wrote a blog post motivated by a letter penned by a departing Goldman Sachs executive. The letter had appeared in the…
This original article appeared in the March 2016 edition of Response Magazine. It is slightly modified. Longer TV spots —…
A week ago I returned from my trip to the International Housewares Show in Chicago. The show remains quite vibrant…